idnscor Account & Payment FAQ

If you forget your idnscor password, tap the "Forgot your password?" link on the login page. Enter your registered email address. We send a password-reset link to that email within two minutes. Click the link, create a new password (at least 8 characters: uppercase, lowercase, number), and confirm. Your new password takes effect immediately. If you do not receive the email, check your spam folder or contact our support team via live chat—we resend the link or help you recover your account using your government ID and registered email address.

Before your first session on idnscor, review three key documents: (1) our Terms page, which covers account eligibility, deposit and withdrawal rules, and dispute resolution; (2) our Privacy policywhich explains how we collect and protect your personal data; and (3) our Legal noticewhich states that we do not offer services in jurisdictions where online gaming is prohibited and that you are responsible for verifying compliance with your local laws. Additionally, each game (live-dealer blackjack, roulette, slots, football betting, esports) has in-game rules accessible via the Help menu—read these before placing your first bet in that game to understand odds, payout structures, and settlement timing.

No. idnscor permits only one account per person. Opening multiple accounts is a violation of our terms and can result in suspension and forfeiture of balances in all linked accounts. We detect duplicate accounts via email address, phone number, government ID, and payment method matching. If you accidentally opened a second account, contact our support team via live chat immediately with your government ID and email—we can help you consolidate or close the duplicate. Users are responsible for maintaining a single account; we reserve the right to terminate all accounts associated with the same person.

To request deletion of your personal data from idnscor, email our support team with your account username, registered email address, and the word "deletion request" in the subject line. We respond within 5 business days. Non-mandatory data (profile photo, optional address fields) are deleted immediately. Mandatory data (government ID, bank account, transaction history) required by law are retained for five years then anonymized. Your account is closed and cannot be reopened. If you have a pending withdrawal, we process it before deleting your data. Bank and government records we hold are not deleted but are encrypted and separated from your account profile.

idnscor supports deposits from most payment methods in a range suitable for casual and regular play. Specific minimum and maximum amounts vary by payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and are displayed in your account's Deposit page when you select a method. Deposits via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically process within seconds to two minutes after confirmation. Bank transfers (online payment, e-wallet, mobile banking, local payment) process within 1–24 hours depending on your bank and the time of day. Contact our support team if your deposit does not appear after the expected window.

To deposit via local payment, online payment, or e-wallet on idnscor: (1) go to your account dashboard and tap Deposit; (2) select your payment method (mobile banking, local payment, or online payment); (3) enter the amount you wish to deposit; (4) confirm and you are redirected to the app or web portal of your e-wallet; (5) enter your PIN or biometric confirmation to authorize the transfer; (6) once confirmed, you are returned to idnscor and your balance updates within seconds. Your transaction appears in your Account History. If the e-wallet app is not installed on your phone, you can use the web version via a browser instead. Deposits from Jakarta, Surabaya, Bandung, Medan, and Semarang process at the same speed.

Send an email to our support address (visible in your account dashboard under Contact Us). Include your username, registered email, and a clear description of your issue. We respond within 4–12 hours on business days (Monday–Friday, 09:00–21:00 Jakarta time). During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may extend to 24 hours due to reduced staffing. For urgent issues (account access loss, suspected fraud), use our live chat feature (available 24/7 in your account) instead—we respond immediately to security concerns.

idnscor offers periodic promotional offers to active users. Specific offer terms (eligibility, calculation, payout timing) are displayed in your account's Promotions page when an offer is active. Offers vary by season and are subject to change. Read the terms carefully before participating—offers typically require a minimum wagering activity and may apply only to certain games (live-dealer tables, slots, or sports betting). Promotional balances are usually credited within 48 hours after the promotion period ends and verification is complete. If you have questions about a specific offer, contact our support team via live chat or email.

Yes. Every game on idnscor (live-dealer blackjack, roulette, baccarat, Dragon Tiger, Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, football betting on Liga 1, Piala AFF, Champions League, Premier League, and esports markets on Mobile Legends, Free Fire, PUBG Mobile) includes a Help or Rules menu. Tap the question-mark icon in the game or a "View Rules" button to see odds, payout tables, and settlement rules. For live-dealer games, rules are also shown on the studio stream. For sports betting, each market displays implied odds and settlement timing (e.g., "Settlement within subject to verification of full-time whistle"). Read these before your first bet.

Your idnscor account is protected by: (1) two-factor authentication (2FA) via your registered mobile number—every login, withdrawal, and password change requires a 2FA code; (2) encrypted passwords (never stored in plain text); (3) TLS 1.3 encryption for all data in transit (login, deposits, withdrawals); (4) encrypted storage at rest for personal data (government ID, bank details); and (5) Know-Your-Customer (KYC) verification to confirm your identity and prevent fraud. We do not share your data with third parties except as required by law. Monitor your Account History regularly for unauthorized activity; if you spot a transaction you did not authorize, contact our support team immediately via live chat.

If you lose access to your registered mobile number on idnscor (e.g., your SIM card is lost or your phone is damaged), contact our support team via email with your government ID, registered email address, and a e-walletef explanation. Provide your new phone number. We verify your identity and update your 2FA phone number within 1–2 business days. Until your number is updated, you cannot log in (2FA codes cannot be delivered). If you also lose access to your registered email, the recovery process takes longer—provide additional proof of identity (a photo of your government ID and a recent utility bill in your name). Plan ahead: save your backup codes or use an alternative authentication method if idnscor offers one in future updates.

Our Legal notice page covers jurisdiction restrictions and our service availability policy. idnscor does not offer services in jurisdictions where online gaming is prohibited by local law. It is your responsibility to verify that access to and use of idnscor comply with the laws and regulations of your own jurisdiction. We make no representation that idnscor is legal or licensed in your country or territory. Accessing idnscor from a prohibited jurisdiction is at your own legal and financial risk. Read the Legal notice and Terms pages in full before opening an account to understand these responsibilities.